| Customer Service |
Once a benchmarking process has been completed, hiring professionals turn to assessments to identify the behavioral and attitudes style of applicants. SI's Success Insights Customer Service™ and the Personal Interests, Attitudes and Values™ assessments are ideal for information gathering in the customer service arena.
The Success Insights Customer Service is the SI behavioral report designed to enable employees who have contact with customers to learn more about themselves and how certain customers predictably react to their natural style. This increased knowledge will help the employee build rapport and provide more successful customer service. This information is a vital part of making a hiring decision in customer service.
The Personal Interests, Attitudes and Values assessment measures responses in each of the six attitudes. The computerized report shows each of the six attitudes compared to a national average. Information is provided on the WHY of an individual's actions. Once you know the attitudes that drive a person's actions, you will immediately be able to understand potential causes of internal conflict. You will see how their attitudes might interact with the value of the organization and position.
The more information obtained about an applicant, the better hiring decision will be made. Comparing applicants to current top and bottom performers before hire will set the stage for success.
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